How Do I Get Paid?

With Ethos Prompt Pay, you'll be paid weekly on time, every time.
Agent on computer

Follow these three Prompt Pay steps for policy activation and first-year renewal payments.

Step 1: Complete our request for information

Make sure you have completed the Ethos DocuSign agreement in order to be eligible for Prompt Pay. Then go to settings in your portal to upload your current errors and omissions insurance certificate (E&O) as an attachment and enter your state license number(s) where indicated. Please note we cannot remit payment without an active E&O on file or before we have confirmed the state(s) in which you are licensed to sell insurance. 

Step 2: Answer our invitation to add payment and tax information

We will send an invitation to the email address you have provided shortly after the end of the month in which your first policy is activated. The email will come from Ethos Technologies Inc. via Routable, and the invitation will prompt you to enter your tax information and preferred payment instructions. 

Once you have set up your account, no further action on your part is required. You will receive notifications from us when your payments have been initiated. Please reach out to chat@routable.com if you have any questions.

Step 3: Get paid!

Policies are activated once the client enters a valid payment method and the first full payment on the policy has been successfully completed. Activations are paid out weekly; those that occur by end of business Friday will be paid the following Thursday. 

All bonus payments, bonus incentives, and agent referrals will be paid monthly in the month following the action that earns you this type of payment. For missing or inaccurate payment questions, please submit them here.

A few things to keep in mind:

  • Although activations are paid out on Thursdays, the day funds become available in your account is determined by your bank. 
  • Any changes to compensation or payment level schedule will need to be approved by your account manager. Once approved, the change will show up in the next payment cycle.
  • Account statements are available monthly, during the first week of the following month. If you require a statement, please reach out to agentstatements@getethos.com.
  • For future-dated policies offered by Senior Life Insurance Company, policies are activated only after the first payment is made, not when policies are submitted.

For policies offered by TruStage Insurance, if a client is inputting their ACH method for the first time, it can take 10–12 days from the activated date for TruStage to process the payment. For any questions regarding the TruStage policy, please reach out to the TruStage Concierge, Monday through Friday between 9 a.m. and 5 p.m. PST.

Email: tsconcierge@ethoslife.com

Phone: (415) 639-3968

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